Refund policy

*Effective Date:* June 2026

 Our Policy

At Crystl India™, every product is carefully inspected and packed before dispatch. We take immense pride in the quality of our handcrafted pieces.

Eligibility for Return & Refund

We accept returns and offer refunds *only* in the following condition:

- The product is *damaged, broken, or defective* upon delivery.
- The damage must be *clearly proven by an unboxing video*.

 Mandatory Unboxing Video Requirement

*An unboxing video is compulsory for all return/refund claims.*

-The video must be recorded *continuously without any cuts or pauses* from the moment the package is opened.
- The video must clearly show the *outer packaging, inner packaging, and the damaged product*.
- Claims without an unboxing video will not be accepted under any circumstances

 

 How to Raise a Claim

1. Record your unboxing video at the time of delivery.
1. Email us at *[care@crystlindia.com](mailto:care@crystlindia.com)* within *24 hours* of delivery.
1. Subject line: *“Damage Claim — [Your Order ID]”*
1. Attach the unboxing video and photos of the damage.
1. Our team will review and respond within *3–5 business days*.

Refund Structure

If your claim is approved, the refund will be processed as follows:

| Component | Amount |
|-----------|--------|
| *Cash Refund* (to original payment method) | *40% of the paid amount* |
| *Crystl India™ Gift Card* (redeemable on website) | *60% of the paid amount* |

*Example:*
If you paid ₹10,000 for a product:
- ₹4,000 will be refunded to your original payment method (UPI/Card/Net Banking)
- ₹6,000 will be issued as a Crystl India™ Gift Card, valid for use on our website

*Gift Card Terms:*
- Gift cards are valid for *12 months* from the date of issue.
- Gift cards can be used for any product on crystlindiamystore.myshopify.com.
- Gift cards are non-transferable and cannot be exchanged for cash.
- Gift cards will be sent to your registered email address within *3–5 business days* of refund approval.

### Non-Returnable Items

The following are *not eligible* for return or refund:
- Products damaged due to mishandling after delivery.
- Made-to-order custom pieces (unless damaged in transit, proven by unboxing video).
- Products returned without prior approval from our team.
- Claims raised after 24 hours of delivery.